Skip to main content

Online technical support

Immediate remote assistance to restore performance, reduce downtime and support your technicians.

Contact us

Key Figures

4130 calls*

6000+ emails*

559 repairs*

*2025

Core Missions

PRECIA MOLEN’s Online Technical Support provides fast diagnostics, troubleshooting and guidance for your weighing systems. Our expert teams help resolve issues remotely, support field technicians, and ensure continuity of your operations.

What Online Technical Support Includes

Specialized remote services to support your equipment and your teams:

  • Real‑time troubleshooting and error diagnostics
  • Remote configuration, adjustments and software guidance
  • Support to PRECIA MOLEN technicians, partners and clients
  • Hotline assistance via phone, email or remote session
  • Rapid triage to decide whether an on‑site visit is required
  • Contract & Warranty Management (RMA handling)

Areas of Expertise

Our remote technical teams are structured around key application domains:

  • Dynamic Weighing & Bulk
  • Weighbridges & Heavy‑Capacity Systems
  • Process Weighing & Laboratory Instruments

(Local scope may vary by country.)

Support Technique 2
Support Technique 1

Value for Your Operations

• Reduce downtime and accelerate problem resolution

• Increase technician autonomy with expert guidance

• Limit unnecessary travel and intervention costs

• Benefit from consistent support across all subsidiaries

Optional Remote Services

• Equipment configuration & parameterization

• Format creation for tickets / labels

• Database migration, backup & corrections

• Software reinstallations and guided updates

• Remote commissioning support (where applicable)

Spare Parts

Spare Parts Support

Our Online Technical Support also manages spare parts requests, coordinating with service teams to propose the correct components and guide installation where needed.

Contact our Online Technical Support team to resolve technical issues quickly and efficiently.